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Target Helpdesk Training Resources

Below are PDf files created from extracts of the help and training manuals.

To view the training brief click here .

Desktop

Desktop Maintenance - Administration

Desktop Maintenance - Ticket Management

Desktop Maintenance - Asset Management

Desktop Maintenance - Service Level Agreements

Windows Service

Services - Email Processing

Services- Auto Close

Services - Search Index Processing

Web Portal

Web - Client Access

Web - Reporting and Management Access

Web - Ticket Management

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