This is the Target Helpdesk Mobile home screen where all your tickets are summarised.

Choose your preferred view, by customer, status, priority, etc.

Review the list of tickets for your chosen view, double-tap to view ticket details.

Here is page one of the ticket details showing the ticket reference number, client requestor, title, origin, status, category, assignee and latest notes.

Here is page two of the ticket details showing additional information including important dates.

As usual, just select the requestor and fill-in the rest of the details required.

Just like the desktop or web, SLA calculations and ticket presets are shown.

Adding notes is easy and you can even capture a signature, diagram or use the "scribble" area for handwriting more notes.

Logging time is easy, enter your narrative and use the quick time keyboard to set the amount of time. Also note the calendar and chargeable rate can be set as required.

Locate the ticket to update and simply update the required elements

You can update any of the ticket properties including the follow-up and due-dates.