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Last updated: 2007, June 22
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Target Helpdesk | Support Solutions that are On-The-Mark
Target Helpdesk Product Features and Pricing | Support Solutions that are On-The-Mark
Target Helpdesk Videos - Support Solutions that are On-The-Mark
Target Helpdesk Return On Investment Calculator - Support Solutions that are On-The-Mark
Target Helpdesk Online Store - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Upgrade Zone - Support Solutions that are On-The-Mark
Target Helpdesk Sitemap - HelpDesk & KnowledgeBase for Professionals
Target Helpdesk Contact Us - Support Solutions that are On-The-Mark
Target Helpdesk - About Target Software - Support Solutions that are On-The-Mark
Target Helpdesk About You - Support Solutions that are On-The-Mark
Target Helpdesk News - Support Solutions that are On-The-Mark
Target Helpdesk CD Request Zone - Support Solutions that are On-The-Mark
Target Helpdesk Information Zone - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Helping you - Support Solutions that are On-The-Mark
Target Helpdesk Demo Request Zone - Support Solutions that are On-The-Mark
Target Helpdesk Management Dashboard - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Terms and Conditions - HelpDesk & KnowledgeBase for Professionals
Target Helpdesk System Requirements - Support Solutions that are On-The-Mark
Target Helpdesk Help & Installation Guides - Support Solutions that are On-The-Mark
Target Helpdesk Features Detail - Support Solutions that are On-The-Mark
Target Helpdesk Product Features and Pricing | Support Solutions that are On-The-Mark
Target Helpdesk Product Features and Pricing | Support Solutions that are On-The-Mark
Target Helpdesk Product Features and Pricing | Support Solutions that are On-The-Mark
Target Helpdesk Demo Request Zone - Support Solutions that are On-The-Mark
Start Evaluating Target Helpdesk for Web right now! - Support Solutions that are On-The-Mark
Target Helpdesk Online Store - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Contact Us - Support Solutions that are On-The-Mark
Target Helpdesk Contact Us - Support Solutions that are On-The-Mark
Target Helpdesk 10 reasons - Support Solutions that are On-The-Mark
Target Helpdesk Resrouces - HelpDesk & KnowledgeBase for Professionals
Here is why Target Helpdesk is right for you! - Support Solutions that are On-The-Mark
Target Helpdesk Job Zone - Support Solutions that are On-The-Mark
Target Helpdesk - Terms and Conditions - Support Solutions that are On-The-Mark
Target Helpdesk Advanced Options - HelpDesk & KnowledgeBase for Professionals
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HelpBasePro Features - HelpDesk & KnowledgeBase for Professionals
Target Helpdesk Demo Request Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Download Zone - Support Solutions that are On-The-Mark
Target Helpdesk Product Features and Pricing | Support Solutions that are On-The-Mark
Target Helpdesk Product Features and Pricing | Support Solutions that are On-The-Mark
Target Helpdesk What is a HelpDesk - HelpDesk & KnowledgeBase for Professionals
Target Helpdesk How Can a HelpDesk Help Me - HelpDesk & KnowledgeBase for Professionals
Target Helpdesk What do I Need? - HelpDesk & KnowledgeBase for Professionals
HTML/
124 pages
Target Helpdesk User Guide
http://www.targethelpdesk.com/help/TargetHelpdesk_user_guide/online_userguide/HTML/desktop_user_guide_content_static.html
Welcome to Target HelpDesk
http://www.targethelpdesk.com/help/TargetHelpdesk_user_guide/online_userguide/HTML/desktop_user_guide_kwindex_static.html
Getting Started...
Tickets
New Tickets
Ticket Details
Ticket Watch
Suggest Solution
Client History
Time and Materials
All My Tickets
Creating a KnowledgeBase
Creating a knowledge entry
Editing a knowledge entry
All My Articles
Search My Articles
Getting your Reports
Tickets Due
By Status and Priority
By Client
By Category
By Assignee
By Asset
Tickets Overdue
By Status and Priority
By Client
By Category
By Assignee
By Asset
Follow-up Due
By Status and Priority
By Client
By Category
By Assignee
By Asset
Missed Follow-up Due
By Status and Priority
By Client
By Category
By Assignee
By Asset
Ticket Summery
By Status and Priority
By Client
By Category
By Assignee
By Asset
By Origin
By Follow-up Date
By Due Date
By Operator
Full Ticket
By Status and Priority
By Client
By Category
By Assignee
By Asset
By Origin
By Follow-up Date
By Due Date
By Operator
Ticket Detail
By Status and Priority
By Client
By Category
By Assignee
By Asset
By Origin
By Follow-up Date
By Due Date
By Operator
Maintenance
Creating New Users
New User
Edit User
Creating New Queues
Add Queue
Edit Queue
Creating New Departments
Add Department
Edit Department
Entering in your Data
Status
Category
Origin
Asset Management
Add Asset
Edit Asset
Supplier
Add Supplier
Edit Supplier
Asset Category
Asset Status
Asset Type
Asset Payment Status
Creating Client Contact Details
Add Client
Edit Client
Service Level Agreement
Add Service Level Agreement
Edit Service Level Agreement
Custom Field
Add Custom Field
Edit Custom Field
Clear Ticket Locks
System Option Maintenance
Advanced Options
Active Directory
Management Dashboard
Import Wizard
Web Client
Trouble Shooting
Importing XML files
Connecting to the Database
Using the Reports Engine
Creating new Clients and Organizations
Creating new users
Using the Web Portal
Installation and Maintenance
Common Errors and Faults
Saving a ticket
Starting up problems
html/
12 pages
Target Helpdesk Desktop Installation Guide
http://www.targethelpdesk.com/help/desktop_installation_guide/online_desktop/html/desktop_install_guide_content_static.html
Welcome to Target HelpDesk
http://www.targethelpdesk.com/help/desktop_installation_guide/online_desktop/html/desktop_install_guide_kwindex_static.html
Installation
The Installation Process
Running the .EXE
Checking the system
Connecting to the server
Troubleshooting
Installing Target HelpDesk
Logging in to Target HelpDesk
html/
16 pages
HelpBasePro Server Installation Guide
http://www.targethelpdesk.com/help/server_installation_guide/online_server_install/html/server_install_guide_content_static.html
Welcome to HelpBasePro
http://www.targethelpdesk.com/help/server_installation_guide/online_server_install/html/server_install_guide_kwindex_static.html
Installation
The Installation Process
Running the .EXE
Configuring the Server
Getting Started
Setting up Email
Additional Preferences
Checking the system
Running your existing SQL Server
Troubleshooting
HelpBasePro Service
External SQL Server
html/
8 pages
HelpBasePro - Upgrade Guide
http://www.targethelpdesk.com/help/upgrade_installation_guide/online_upgrade/html/upgrade_content_static.html
Welcome to HelpBasePro
http://www.targethelpdesk.com/help/upgrade_installation_guide/online_upgrade/html/upgrade_kwindex_static.html
Desktop
Installation
Server
Installation
html/
16 pages
Target Helpdesk - WebPortal Installation Guide
http://www.targethelpdesk.com/help/web_installation_guide/online_web_install/html/web_portal_install_guide_content_static.html
Welcome to Target HelpDesk - Web Install Guide
http://www.targethelpdesk.com/help/web_installation_guide/online_web_install/html/web_portal_install_guide_kwindex_static.html
Installation
Getting Started
The InstallShield Process
Configuring IIS
Configuring Web Portal
Checking the system
Creating Users
Troubleshooting
Using the Web Portal
Common Errors and Faults
Installation and Maintenance
Windows 2003 Server
movies/
6 pages
Vista
Web Portal
Smart Tags
Management Tools
Ultimate Reporting
Quicker than email?
pdfs/
16 pages
http://www.targethelpdesk.com/pdfs/targethelpdesk_md_datasheet.pdf
http://www.targethelpdesk.com/pdfs/targethelpdesk_datasheet.pdf
http://www.targethelpdesk.com/pdfs/Target Helpdesk-time_and_materials_flyer.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.6.1_release.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.5.5_release.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.5.3_release.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.5.0_release.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.4.4_release.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.4.3_new_features.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-2.4.1_new_features.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-Outlook2003AddIn_flyer.pdf
http://www.targethelpdesk.com/pdfs/HelpBasePro-time_and_materials_flyer.pdf
http://www.targethelpdesk.com/pdfs/Target Helpdesk_Support_Policy.pdf
http://www.targethelpdesk.com/pdfs/Target Helpdesk_Terms_and_conditions.pdf
http://www.targethelpdesk.com/pdfs/Target Helpdesk-Outlook2003AddIn_flyer.pdf
http://www.targethelpdesk.com/pdfs/Target Helpdesk-2.4.4_release.pdf