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The Ticket List is a fully customisable list of all tickets, where the grouping can be changed, tickets can be previewed and results filter based on the Live Filter criteria.
The Main Ticket Screen gives details on the requestor (via the contact card client contact and client organisation details can instantly be viewed), ticket title and ticket notes and also details of the status, priority, assignee, due dates and other SLA related information.
Suggest Solution from the KnowledgeBase will make finding a solution even easier. Search for a solution based on the category of the ticket or search all KnowledgeBase Articles and tag the ticket with the correct solution.
Client History allows you to see all previous calls logged by the selected client and allows operators to find patterns of repeat or similar calls being logged.
Ticket History is a audit of the tickets life cycle, by storing which operators the ticket has been assigned to, what changes have been made and by who.
