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I would like to log and track work requests from my clients and users. |
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 A helpdesk is a good tool to manage work requests from clients and users. Target Helpdesk Essential Edition can fulfil these basic requirements for you and give you a platform to grow in the future. |
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We currently use a spreadsheet or email inbox to manage work requests. This is not practical any more. |
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Target Helpdesk Small Business is ideal to help you transition from an ad-hoc system where information is kept in an unorganised manner, making it difficult to report and analyse. |
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I would like some simple helpdesk software to help me and my helpdesk colleagues quickly deal with requests, in an organised, effective manner. |
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Target Helpdesk will let you categorise and prioritise your requests. It will let you track their status, the time spent, record solutions in the knowledgebase for future reference, and report on requests in the future. Target Helpdesk Small Business Edition is ideal for these kind of standard helpdesk productivity requirements. |
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I would like to be notified when a request is not completed in a specified timeframe. |
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Target Helpdesk Enterprise Edition includes Auto Escalation which means you can be notified when tickets are not completed within predefined timeframes. |
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I would like my clients to be able to send and update requests via email so the helpdesk operators can spend more time dealing with requests rather than logging them! |
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Target Helpdesk Enterprise Edition processes both inbound and outbound email so requests can be made or updated simply by emailing your support email address. |
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I would like my clients to be able to check and perhaps submit and update requests via our helpdesk web site. |
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With Target Helpdesk Enterprise Edition, you get a Client Web Portal that your clients will love! You will be able to let your clients check on their tickets, and if you wish even let them raise or update a request. This means your clients do not have to call your helpdesk just to find out about their request and will also be able to see all the work your helpdesk are doing. |
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Sometimes my technicians leave the helpdesk to go and solve problems. It would be great if I could have them update the request before they got back to the office! |
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No more waiting for "batch" updates at the end of the week, or worse still, end of the month! With the Target Helpdesk Enterprise Edition, you get an Operator Web Portal which gives your helpdesk technicians online web access to essential ticket information and lets them keep on top of tickets while away from their desk. |
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I want to give certain clients one level of service and other clients a different level of service. |
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Service Level Management lies at the heart of Target Helpdesk. You can define right down to a person or asset what service level should be assigned upon raising a new ticket. Service Levels let you specify a whole range of aspects on how a request will be dealt with. |
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