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Latest News
Version 2.7.0 Released
Monday, 29 Oct 2007
.Net 2 - Target Helpdesk continually uses the latest technologies and has been optimised for .Net 2 for more performance, stability and security.
Live Filter - Save time looking through lists of items by using Live Filter which dynamically filters your results "as you type".
Auto-time tracking - The auto time tracker logs the time spent in a ticket and a time and materials entry is automatically stamped against the ticket without operator intervention!
Email Distrubution Lists - Keep regular groups of user up-to-date and also choose ad-hoc groups for special emails without the mess or hassle!
Also check out the Email Address Book, Excel Exports, PingBox and our improved Asset Management and Service Level Management
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
Version 2.6.6 Released
Thursday, 14 June 2007
Ticket Auto-close - No more completed tickets left lingering around your system pulling down your stats!
Follow Assignee - Keep the correct people up-to-date at the correct time by automatically following the assignee's email address as tickets are reassigned!
SmartCache - Gain maximum Client-server performance by using SmartCache Technology!
Enhanced Web Portal - Generate Reports, Search tickets, view the management dashboard and even send emails from the Helpdesk!
Also get powerful performance reports that really count!
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
Version 2.6.1 Released
Friday, 16 Feb 2007
Integrated Reports, Improved Customisation, Client Contact Cards, More Preferences, Screen Optimisation just some of the many things now out in HelpBasePro 2.6.1
Html Emails - Now send great looking emails from HelpBasePro using the built in HTML editor and amaze your customers!
Management Matrix - Have a look at the Management Matrix and view your data in whatever way you want, when you need it!
Vista Ready - HelpBasePro is fully tested and fucntional on Microsoft Vista! so don't worry about the future when we have your bases covered!
Also view client contacts on the fly helping you keep you up-to-date!
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
Version 2.5.5 Released
Friday, 1 Nov 2006
New Performance tools, Custom Fields Everywhere and Integrated Spell Checking now included in HelpBasePro 2.5.5 release.
Add attachments to the KnowledgeBase - Add Useful information like screenshots of configuration settings to get the most out of your KnowledgeBase.
Integrated Spell Checking - HelpBasePro now comes with a fully functional and simple to use spell checker. Capable of adding your own words and works as you type saving time, stress and errors.
Also add or edit contacts on the fly helping you keep your outdated information up-to-date!
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
Version 2.5.3 Released
Friday, 11 Aug 2006
Real-time Management Dashboard and Active Directory integration are among the enhancements on offer in HelpBasePro 2.5.3 release.
See how your helpdesk is running at a glance! The Management Dashboard now gives "touch-of-a-button" access to the activity and performance of your helpdesk.
With intergrated active directory support, you can import and update all your current users, groups and clients to HelpBasePro. This makes it even more simple to manage your helpdesk.
Other features included in this release include customised helpdesk operator start-up options, multiple screen resolution support, enhanced help file access and much more.
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
Take part in the survey regarding this release by clicking here
 
Version 2.5.0 Released
Friday, 4 May 2006
Client Web Portal, enhanced HelpBasePro Server functionality, enahanced knowledge management and improved search all feature in the latest version of HelpBasePro.
Help your clients help themselves using the Client Web Portal. It's easy to use and web-based. You choose which knowledgebase articles clients can see, you choose what tickets a client can see, you choose what part of a ticket clients can see. You can also choose to let clients submit their own tickets as well as update tickets online. So again, you are always in control.
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
Canned Email Templates Released
Friday, 17 March 2006
Reduce follow-up calls and effortlessly keep clients up-to-date with "Canned Email Templates". Easily send updates direct from a ticket or configure HelpBasePro to prompt an operator based on specific criteria. Get the new version now and try it!
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
IMAP support and enhanced search released
Wednesday, 1 February 2006
HelpBasePro now supports both POP and IMAP email protocols. So, if you prefer to integrate HelpBasePro Enterprise with your Exchange Server, now you can! Also, as well as being able to enter a ticket number into the search box, you can also enter simple and more advanced search queries to find tickets. Get the new version now and try it!
Existing licenced and evaluation users can download the upgrade. New users can get the latest feature additions by downloading the full package here.
 Download the feature brief now.
 
New features: Dashboard, Auto-T&M released
Wednesday, 16 January 2006
HelpBasePro now provides a highly flexible dashboard outlook. You can now choose how you want the dashboard to group tickets for ease of access and processing. Time & Materials has been enhanced so that you may now setup automatic billing entries against clients and their companies. For more details and further features included in this release, please see the feature brief.
 Download the feature brief now.
 
New Prices for 2006 Released
Friday, 6 January 2006
HelpBasePro has overhauled its pricing policy to coincide with the release of HelpBasePro 2.3 to demonstrate its committment to deliver benefits and compete on price. Please see our new prices here.
 
Microsoft Outlook 2003 AddIn released
Tuesday, 3 January 2006
HelpBasePro enters 2006 with a strong show of integration. Automatically keep your helpdesk system up-to-date with desktop email correspondence. The HelpBasePro Microsoft Office Outlook 2003 AddIn automatically detects ticket-related emails sent and received by a technician and updates the ticket notes.
 Download the feature brief now.
 
Time & Materials Billing feature released
Monday, 19 December 2005
Track and report costs effectively. Time and materials spent can be logged against tickets. Personalise chargeout rates by client. Reports allows HelpDesk cost/chargeout analysis.
 Download the feature brief now.
 
   
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