Surveys are an effective way to gather important information, fast. The information can be used for the request in hand and also rolled up to report patterns. Surveys are not limited to asking a customer how they feel. In Target Helpdesk, you can use surveys for any of the following.
 New Requests: Gather relevant information right from the start of your request logging process
Request Follow-up: Use a checklist to give self-help questions and/or get more detailed information
Closed Requests: Send a satisfaction survey to get feedback
Example 1. - New Requests
When a user comes to log a new request, you likely want different information when that request is for a new PC compared to a request for an email issue. You can setup the web portal to offer your user a list of request options (or rather surveys) and when they choose the most appropriate survey, they will have the opportunity to offer you appropriate information regarding the request. Helps you, help them.
Example 2. - Request Follow-up
Take for example, you have a request for a new PC sent in by email. You can easily achieve a quick response time and also offload the information gathering process using a canned email template to request the user complete the "New PC Request" information survey. All the answers get logged against the request just as though someone typed all the answers manually!
You benefit from Target Helpdesk's integrated approach with fully automated request and collation.
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| Watch the movie to see how simple it is to setup, in just a few minutes!
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