Ticket Watch allows you to setup a list of contacts that can be kept informed of a ticket during its lifetime

The notify list contains all contacts in the Ticket Watch list for this ticket. You can add more clients, support reps or queues to be included on the Ticket Watch list.

Note: When creating a new ticket, this list may be initialized with entries. This is because the corresponding service level agreement allows you to elect contacts to be added automatically. See Service Level Management for more details.

In Notification there are five options that trigger notification to contacts. These are as follows.

1. Send notification email when ticket Create

2. Send notification email when ticket Status changed

3. Send notification email when ticket Priority changed

4. Send notification email when ticket Assignment changed

5. Send notification email when ticket Notes updated