In Suggest solution user can find solution from the knowledgebase for a problem. It is called Knowledge Base (KB) search. The powerful search facility lets you search the knowledge base by article keywords, title and notes.

If there are existing solutions for the search request being logged, the user can select best matching solution as a suggested solution.

You can suggest by clicking the “Suggest” button or right-click on the grid and choose “Suggest this kb article” from the context menu.