Queues can be used as a central pool for logical groups of users, where tickets are stored in holding until a operator picks up the ticket and deals with it.

Additional queues can contain members who are then included on any TicketWatch settings associated with the queue.

An example of this would be a queue called "Networks".

If setup in the SLA (Service Level Agreements) an email will be generated to alert the specified address in the queue and any member of the queue. This would alert any member of the "Networks" queue that new a ticket has been logged.