What is the Preferences screen?

 

The Preferences screen allows you to select your own individual preferences for Target Helpdesk. These are specific to your computer and will not affect other users of Target Helpdesk.

 

To access the Preferences screen click on View and select Preferences.

 

The Preferences screen consists of several tabs these include:

 

 

What is the General Preferences tab?

 

The General Preference tab allows you to select options that are specific to your general day to day usage of Target Helpdesk.

 

At the bottom of the General Preferences tab you can customise the Utility Toolbar. This toolbar is located at the top of the Target Helpdesk program. The toolbar allows you to quickly access programs, files and web pages, just like a short cut on your Windows desktop or start menu. Click on the browse button (...) next to each Utility Toolbar icon and browse to the location of the file or program. Alternatively should you know the path simply enter it in in the appropriate field. Click on the OK button when you have finished.  The next time you click on a Utility Bar button the appropriate file, program or webpage will open.

 

What is the Ticket Summary tab?

 

The Ticket Summary tab allows you to specify options that are specific to the ticket lists and the Dashboard in Target Helpdesk. The Include My Queues option allows you to specify whether the number of ticket that are assigned to queues that you are a member of are displayed on the dashboard. If this option was not selected these numbers would not appear. For example if you have 15 tickets in the Open status and 5 of those tickets are assigned to the Active Directory queue which you are a member of, should the Include My Queues option be selected the dashboard would show (10, 5). If you were to hover you mouse pointer over this you would see a note that would say 10 assigned to me, 5 assigned to Active Directory.

 

What is the Ticket Details tab?

 

The Ticket Details tab allows you to specify options that are specific to the ticket screen when creating a new ticket or viewing an existing ticket. The EasyLog (beta) option allows you to log tickets without having to fill in the specific ticket fields such as Requestor, Category and Assignee. For more information on this please read the EasyLog section, or watch the movie at www.targethelpdesk.com/movies.