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New Operator

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New operator can be added with their user details, contact details and attachment file if any.

 

 

 

 

The Username cannot contain any spaces and is all lowercase.

To set the password click "Set Password". The password can be any length, letters or numbers and can also contain characters. We recommend using alpha-numeric passwords at least 5 characters long.

 

From the drop down menu you can select the kind of operator the user will be, i.e. if they are a web user two further fields will appear allow you to limit how much they can see from the web portal.

 

The role privileges are very simple, an operator (someone who uses the system) and a Administrator.

 

When creating an Administrator account please bear in mind that they will be able to create, edit and delete all of the following: -

 

User
Queue
Department
Ticket ----->

                   Priority

                   Status

                   Category

                   Origin

 

Asset  ----->

                   Inventory

                   Supplier

                   Asset Category

                   Asset Status

                   Asset Type

                   Payment Status

 

Client Organization Details
Client Detail
Service Level Agreement
Custom Fields
Canned Email Templates
System Options