How to Create a New KnowledgeBase Entry

 

What is the KnowledgeBase feature?

 

The KnowledgeBase feature allows managers and operators to create a library of known solutions to problems by adding new and existing tickets. This means that an operator can respond to a ticket efficiently even if they do not know the solution to the problem. They can search for the solution in the KnowledgeBase.

 

What do i need to do?

 

Open the ticket that  you would like to add to the KnowledgeBase and click on the Add to KB button. (Please note that this button is only available when the specific ticket has been saved.)

 

The Add to KB button in the Ticket Tab