Target Helpdesk User Guide

Contents | Index

- A -

Active Directory

All My Articles

asset category

Asset management

asset payment status

asset status

asset type

- C -

cannot find server

cannot find server name

cannot log in

category

Clearing ticket locks

Client History

Connecting to the Database

Creating a Knowledge Entry

Creating a new user

creating a new users

Creating Clients

Creating new Client and Organizations

Creating new departments

Creating New Queues

Creating new Users

Creating Service Level Agreements

creating users

Custom Fields

- D -

database

- E -

Edit SLA

Editing a client

Editing a Knowledge Entry

Editing custom fields

editing departments

editing queues

editing reports

Editing service level agreements

Editing users

Entering your custom data

error

- F -

Finding the reports

Follow-up Due

Full Ticket

- G -

General Maintenance

- H -

How do I add a queue

How do I clear ticket locks

How do I create a new user

How do I log a ticket

How do I log in

- I -

Importing AD

Importing users from AD

Importing XML files

Installing web client

Invertory

- L -

logging in

logging into the web client

- M -

Missed follow-up Due

- N -

network failure

new web users

- O -

origin

- P -

password

priorities

problems logging in

problems new users

- R -

reports

- S -

saving a ticket

Search My Articles

searching the KB

searching the knowledgebase

server name

Starting up problems

status

Suggest Solution

supplier

System Options

- T -

The management dashboard

Ticket Detail

Ticket Details

Ticket Summary

Ticket Watch

Tickets

Tickets Due

Tickets Overdue

- U -

unable create new users

unable to create new clients

unable to email

use of the dashboard

User Defined Details

username

usign the import wizard

Using the Knowledge base

using the management dashboard

Using the Reports Engine

Using the Web Portal

- W -

web portal

- X -

XML