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Seek feedback. Gain Insight.


Integral feedback surveys give you an invaluable extra dimension of analysis.  

Monitor service performance metrics side-by-side with customer perception ratings.
 Review your actual performance metrics alongside your customer ratings

Getting the complete picture has never been easier. Now, monitoring performance takes on a whole new meaning. Is achieving 90% response within 2 hours improving client satisfaction?

The only way to know is to seek feedback and gain insight. Get a deeper understanding of your performance in terms of internal achievement and external perception using the Feedback Survey Analysis Tool.

Feedback survey analysis
 Step 1. Setup your feedback survey questions

Setting questions is easy, just enter the question and set the type of answer you require (rating, free text, notes, multi-selection, select from list etc.)

Setup survey questions
 Step 2. Receving feedback from clients is quick and easy using the web

Have Target Helpdesk generate the URL for your client and send it by email. All the client has to do is click on the link and submit their feedback online.

Submit survey answers online
 3. Review feedback at request-level, client contact-level and client organisation-level

Information at your fingertips, so when logging a new request, see what feedback the contact and the organisation as a whole have provided in the past to quickly get a feel for their satisfaction level. When reviewing a request, quickly see any feedback left for an individual request. See the feedback survey analysis tool for management multi-dimensional helpdesk performance analysis.

Ticket-level feedback results

Get it: Start benefiting now from the Surveys Plugin for Target Helpdesk. Order licence key

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It's not exhaustive but it will give you an idea of the key functions of Target Helpdesk. Compare now
 
 

Seek feedback, Gain Insight.

  As a service or technology provider, it is important to seek feedback and track the success of your helpdesk service. Target Helpdesk now provides a completely integrated approach to enabling the process of making feedback surveys quick and easy to implement.
 
Key Feedback Performance Indicators
 Speed of response
 Quality of Service
 Support staff friendliness
 Support staff knowledge
 Overall satisfaction

You benefit from Target Helpdesk's integrated approach so requesting and collating the information is fully automated.
 
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Our mission: To provide easy-to-use enterprise-class helpdesk software and service, cost-effectively.
 
 
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