Do you get lots of emails that initiate work or contribute to a task? The first email is converted to a ticket. Subsequent emails back and forth build up the history of the ticket. The ticket is useful for having all the information about a request in one place. The ticket is also available to paint the picture for anyone else during the life of the request and in the future. Of course, having these emails captured into a ticket also means you can now report on the...

Rapid assignment of calls is important to get things moving. The quicker this happens, the quicker the end user or your client gets a response. Target Helpdesk will automatically assign inbound calls to particular operators or groups based on keywords or...

If your work involves looking after end users or clients, you are likely spending time doing that, and more so, it could be more than just you, on more than one occasion. Target Helpdesk makes it simple to track that time so you can report on it, by client, weekly, monthly or annually – you...